Station Road,

Cullercoats,

Tyne & Wear

NE30 4PQ

Fax: 0191 252 2296

E-mail: sales@esr.co.uk

ORDERS
Your order can be placed by Post, Phone, Fax, E-mail or our via our secure online Order Form. Your goods can then be collected from the shop or be delivered by either our own van or carrier to your specified address.

Where possible please use our order codes when ordering, indicating clearly the item's you require. Account customers should clearly quote their account number on all correspondences.

Don’t forget to add the delivery charge and then Vat.

Worldwide Sales (Export) do not carry Vat.

EC Sales to Vat registered customers do not carry Vat - Customers should quote their Vat Registration Number when ordering.

 

DELIVERY

We have to make a small charge for delivery:-

• For small orders under 1kg we charge £2.50 (First Class Post).

• Any order over £30.00 in value or under 5kg in weight will be sent using (FedEx) next day service at a charge of £5.50.

• Orders over £100.00 to UK mainland addresses will carriage FREE.

• Any order over 5kg to the Highlands and Islands of Scotland will be charged at £15.00, to Northern Ireland £25.00.

• Overseas orders under 2kg are despatched by Airmail, at a minimum charge of £10.00.

• Any order over 2kg for an international destination will be despatched using UPS, please ask for shipping charge.

• If you require any special delivery requests, we will always advise you of the cost before goods are despatched.

• Any back orders are sent carriage Free.

PAYMENT
1) Please enclose payment with your order. Make cheque's or postal orders made payable to ESR Electronic Components Ltd.
We also accept AMERICAN EXPRESS, MASTERCARD, MAESTRO, SOLO & VISA credit cards - please include Card Number, Expiry Date, Issue No. (Maestro & Solo), 3 Digit Security Code, Card Holders Name & Address and Telephone Number.

Please check that you have included the correct amount for goods ordered, as if too little is sent, we will not be able to despatch your order.

2) Customers with a credit account. Terms are net 30 days and failure to comply may result in the closure of the account.
Written confirmation of Phone, Fax or E-mail orders are not required but where sent, please mark clearly “Order Confirmation” as we shall not be responsible for duplicated orders. Restocking of such orders will incur a surcharge.

PRICES
All prices shown throughout this website or at our trade/retail counter and in all correspondence exclude VAT. All prices shown are correct at time of publishing & whilst every effort will be made to maintain these prices, they are subject to alteration without notice.

ACCOUNTS
ESR Electronic Components Ltd supplies all local authorities & government dept. - all schools, colleges and government dept. have automatic account facilities. Account application forms are available for any other trade customer on request.

SPECIFICATIONS
The company’s policy is one of continuous development and improvement of its products and therefore the right is reserved to supply products which may differ slightly from those described on our website. Sizes appearing throughout, although accurate at the time of going to press, should be regarded as approximate. No liability can be accepted for errors or omissions.

TECHNICAL ADVICE
Warranty shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with the customer’s order or goods supplied.

ORDER CANCELLATIONS
Cancellation of an order can only be accepted by prior agreement. Under no circumstances can cancellations be accepted for items ordered specially on a customers behalf.

GUARANTEE
Please retain the manufactures packaging in case you have to return the goods for any warranty work. All goods listed are brand new and are from leading manufactures. Behringer products purchased on or after 02/01/06 now carry a 2-year warranty (If you register the purchase with them). Claims under guarantee should be made in writing or by telephone. Please indicate date of purchase, sales order number and nature of the fault. Authorisation from ourselves must be obtained before returning any item. Certain items - Cables, Fuses, SCR's and Voice coils are not normally covered under manufactures warranty. Goods must be securely packaged and incude your name, address and the reason why goods are being returned. Your goods must be fully insured against loss or damage. Misuse is not covered and we reserve the right to retain goods for independent inspection before repair or replacement is made. Refunds will only be given if it is impossible to repair or replace an item. We do not operate a repair service for goods out of warranty or purchased from another supplier.

RETURNS
You may return faulty or goods sent in error, but please do not return goods otherwise. We do not operate an “on approval” system therefore if you return goods that are neither faulty or sent in error, we will make a charge of 20% to cover our restocking and inspection costs. Software may not be returned under any circumstances. Under no circumstances can returns be accepted for items ordered specially on a customers behalf. No claims will entertained unless made in writing within seven days of delivery. Please telephone our sales dept for authorisation before returning any item.

COPYRIGHTS & PATENTS
Items on this website may be subject to patents or other forms of legal protection. No liability is accepted for infringement of any such rights. All trade marks & trade names are the property of their respective companies / owners. Reproduction of any part or whole of this web site without prior consent is strictly prohibited.

ILLUSTRATIONS & DESCRIPTIONS
Any illustrations or descriptions on this web site are intended as a guide only to help in the easy identification of products. Illustrations in particular should not be taken as an accurate representation of any product or part thereof.

DIMENSIONS
All sizes are metric (mm) and are nominal unless otherwise stated. Imperial sizes (inches) are occasionally shown. Any packs sold by weight or volume are sold by metric measure in accordance with current EC regulations.